Wholesale Returns and Exchanges

Wholesale Refund/Return Policy:

It is the responsibility of Buyer to inspect, upon receipt, that all merchandise delivered matches its order. A written authorization from the Seller must be obtained by the Buyer in order for Buyer to return any merchandise to Seller. All returns must be made within fifteen (15) days of receipt of goods. Nothing herein shall be construed to require Seller to necessarily authorize any requests for return of merchandise, however when Seller authorizes such return, will do so in writing. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Customer is responsible for all shipping costs if seller is not at fault.

Cancellation/Modification:

Accepted orders cannot be cancelled or modified by Buyer once an order is sent to the warehouse without the written consent of Seller. Even if Seller accepts a modification of an accepted order, Buyer understand and acknowledges that such a modification may cause delivery delays and is subject to a $50.00 order change fee. In the event of a discontinuation of a SKU from Seller’s assortment, Seller has the right to cancel an accepted order or SKU; when able, in such event, Seller will offer Buyer a substitute style (which substitute may be accepted or rejected in Buyer’s sole discretion).

Notice of Defects:

The Buyer must make any claims of defects, including but not limited to those related to shortages/overages, quality, or specification, within the first seven (7) days after the receipt of merchandise at the Buyer’s original ship-to address. Such claims must be fully documented and submitted to Seller by Buyer via e-mail to Wholesale@naplessoap.com with photographic evidence. The Seller cannot be responsible for shortages when shipments are directed to a third party. It is the responsibility of Buyer to inspect, upon receipt, to check that all merchandise delivered matches its order. Once all documentation and evidence is provided to Seller, Seller shall negotiate in good faith with Buyer to remedy any substantiated issues. Buyer must notify Seller in writing of all claims for damages resulting from late delivery or any other defect that is known to Buyer at the time Buyer receives the merchandise but in no event later than seven (7) days after receipt. Otherwise, Buyer hereby waives any claim for damages resulting from any defect Buyer is aware of.