Wholesale Terms and Conditions

Naples Soap Company Inc. Terms and Conditions for Wholesale Accounts

The following terms and conditions (the “Terms”) shall apply to all transactions between Naples Soap Company Inc. and/or any of its affiliates or subsidiaries (the “Seller”) and anyone using this site or Purchase Order Forms provided by Naples Soap Company Inc. (the “Buyer”).

1. Buyer Consent to Terms: Seller's acceptance of Buyer's orders is expressly made conditional on Buyer's assent to these Terms. Unless otherwise agreed to in writing by all parties, the terms and conditions set forth in this Agreement supersede the terms and conditions of the Buyer's purchase order(s) or other similar documents and will govern all transactions between the Buyer and the Seller. These Terms also apply to all future transactions unless modified in writing and supplied to all parties. Seller specifically rejects any terms or provisions which set any standards, specifications or damages related to quality and time of delivery. Buyer's acceptance of goods delivered by Seller is an acknowledgement by Buyer of its acceptance of the terms and conditions contained in these Terms.
2. Acceptance: Buyer’s orders shall only be considered accepted by Seller if an authorized signatory of Seller duly executes such order or a written acknowledgment of such order including over electronic mail.
3. Cancellation/Modification: Accepted orders cannot be cancelled or modified by Buyer once an order is sent to the warehouse without the written consent of Seller. Even if Seller accepts a modification of an accepted order, Buyer understand and acknowledges that such a modification may cause delivery delays and is subject to a $50.00 order change fee. In the event of a discontinuation of a SKU from Seller’s assortment, Seller has the right to cancel an accepted order or SKU; when able, in such event, Seller will offer Buyer a substitute style (which substitute may be accepted or rejected in Buyer’s sole discretion).
4. Notice of Defects: The Buyer must make any claims of defects, including but not limited to those related to shortages/overages, quality, or specification, within the first seven (7) days after the receipt of merchandise at the Buyer’s original ship-to address. Such claims must be fully documented and submitted to Seller by Buyer via e-mail to Wholesale@naplessoap.com with photographic evidence. The Seller cannot be responsible for shortages when shipments are directed to a third party. It is the responsibility of Buyer to inspect, upon receipt, to check that all merchandise delivered matches its order. Once all documentation and evidence is provided to Seller, Seller shall negotiate in good faith with Buyer to remedy any substantiated issues. Buyer must notify Seller in writing of all claims for damages resulting from late delivery or any other defect that is known to Buyer at the time Buyer receives the merchandise but in no event later than seven (7) days after receipt. Otherwise, Buyer hereby waives any claim for damages resulting from any defect Buyer is aware of.
5. Returns: It is the responsibility of Buyer to inspect, upon receipt, that all merchandise delivered matches its order. A written authorization from the Seller must be obtained by the Buyer in order for Buyer to return any merchandise to Seller. All returns must be made within fifteen (15) days of receipt of goods. Nothing herein shall be construed to require Seller to necessarily authorize any requests for return of merchandise, however when Seller authorizes such return, will do so in writing. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Customer is responsible for all shipping costs if seller is not at fault.
6. Shipping Terms: All accepted orders will be processed within 72 business hours of being received. Orders will ship 3 - 7 business days after payment has been processed unless otherwise stated. Orders ship from Florida, unless otherwise specified. Buyer must advise Seller of any special shipping requests simultaneous with submission by Buyer of an order. Naples Soap Company uses minimal packaging to help reduce waste. In order to protect all our clients we do not restock certain items without packaging such as bath bombs, bar soap, shampoo or conditioner bars.
7. Backorders: Backorders do occur and are charged and shipped as the product becomes available. Shipping charges are covered by the initial purchase and no additional shipping charges will be incurred, unless otherwise indicated.
8. Labeling/Ticketing/Packing: Buyer must advise Seller of any labeling, ticketing and/or packing requirements simultaneous with submission by Buyer of an order. Changes or revisions of labeling, ticketing, and/or packing are approved at the discretion of the Seller.
9. Pricing: Advertised prices must be listed at or above the MAP (Minimum Advertised Price) to ensure brand integrity. To verify MAP see www.naplessoap.com For phasing out products or long term/store wide sales, email Wholesale@naplessoap.com for lower MAP approval.
10. Product Lifespan: The Buyer understands that products purchased from the Seller are natural products and have a typical shelf life of 12-18 months if not opened or compromised. Products are produced frequently in small batches and the turnaround time from production to wholesale sale is typically less than 30 days. The Buyer understands that it is their responsibility to buy product in quantities needed and to run sales or promotions on slow sellers or overstocked items, so as not to have product on floor past its prime. If Buyer suspects items may have a potential issue prior to the lifespan lapse, they may contact Seller about such potential issues. Once all documentation and evidence is provided to Seller, Seller may negotiate in good faith with Buyer to remedy any substantiated issues.